Vintage Groove | Vintage Upcycled

⭐ Note: Please specify the Lamp Holder and Plug Type in the Order Note at Checkout (see details below).

Otherwise, electrical components will be installed based on the type used in the buyer's delivery destination country.

Light Globe: 

• B22 (AU) / E27 (UK/EU).
• Up to 60W lamp holder voltage, light bulb (Not Included)

Plug:

• AU - Type I (2 pins original vintage plug where applicable): Rated Current 10A / 220 – 240V. Suitable for Australia, New Zealand, Fiji, China, Argentina +

• UK - Type G (3 pins fabric cable cord 220-240V with on/off switch):  Rated Current 13A / 220 – 250V. Suitable for United Kingdom, Ireland, Malta, Malaysia, Singapore + 

• EU - Type C (2 pins fabric cable cord 220-240V with on/off switch): Rated Current 10A / 220 – 240V.  Suitable for Europe, Asia +

Clean with a soft, dry cloth

We take great care in packaging and shipping our products, employing secure and fragile packing methods. 

Your order will be insured during shipping, and you will receive a notification along with a tracking number to monitor your parcel once it is dispatched.

Signature on delivery is required when possible.

For international buyers outside of Australia:

• Any duties and taxes are the responsibility of the recipient, and Retro Duo has no responsibility to cover impost fees.

View full shipping policy here

Claiming for Damage:

While we take great care in packing your parcels securely, we understand that sometimes unforeseen incidents occur.

If your parcel arrives damaged, please contact us to initiate a damage claim within one business day of delivery. This helps ensure a seamless resolution process.

Claim Process:

Here's a simple step on how to claim cover for a damaged parcel:

Please take clear photos of the damage, including:

• The packaging,
• The parcel label (clearly displaying the reference number), and
• The damaged item.

Rest assured, we'll take care of the rest to ensure you receive your refund or store credit promptly.

Initiating a Return or Exchange:

Please reach out to us via the contact us page to request a return or exchange.

Timeframe for Returns:

Items must be returned along with a tracking number within 14 days of receiving them. Unfortunately, we won't be able to process any return requests after this 14-day period.

Return Conditions:

Ensure the item is sent back in its original box, maintaining its original condition. For lampshades, please take care to avoid any creases.

Return Postage:

Return postage is at the customer's expense.

Choosing Carefully:

We kindly request that you choose your items carefully, as returns and exchanges can only be accommodated once per order.

Assistance with Issues:

Should you encounter any issues with your order, we encourage you to reach out to us. Our team is here to assist you.

Please visit refund policy for further details.